The following article provides guidance around communication to and from TrustQuay relating to tickets.
On raising a new ticket, you will receive an email receipt similar to the following, including the reference ID of the newly created ticket:
All emails to and from TrustQuay are tracked against the ticket. To ensure automated tracking of correspondence, simply reply to any email from TrustQuay that relates to the ticket; please do not alter the subject line. If sending a “new” email to TrustQuay relating to a ticket, please including the ticket ID in the subject line.
Once the Customer Service team have resolved your issue, they will close your ticket and you will receive a notification similar to the following:
